This book presents the knowledge necessary to thrive in today’s competitive business environment.
Fleet Services: Redefining Success presents:
- A customer-driven back-to-basics approach identifying new requirements and opportunities
- A hierarchy for success that redefines goals, objectives, and resulting opportunities
- Proven best practices and associated business tools facilitating this new-found sucess
The author has included a simple Fleet Opportunities Test identifying potential opportunities, and an Individual Performance Report Card adding significant value and capabilities to existing employee performance appraisal processes.
This is the only single-source book of its kind that brings together the interests of fleet managers and their customers to achieve a higher level of business performance.